Frequently Asked Questions
Everything you need to know about bringing the spa experience home.
What are your standard shipping times for sauna units?
Most sauna units and steam generators are processed within 2-3 business days. Due to the size and weight of our products, freight delivery typically takes 7-10 business days depending on your location.
Do you offer professional installation services?
While we do not provide direct installation, all our products come with comprehensive manuals. We recommend hiring a licensed electrician and plumber to ensure your steam shower or sauna is installed according to local building codes.
What is your return policy for large equipment?
We offer a 30-day return policy on unused items in their original packaging. Please note that large freight items may be subject to a restocking fee and the customer is responsible for return shipping costs.
Are your products covered by a warranty?
Yes, all products sold at Steam Sauna Depot come with a manufacturer's warranty. The duration varies by brand, typically ranging from 1 to 5 years for parts and components.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options through Affirm for qualified buyers.
How do I choose the right size steam generator for my shower?
To choose the correct generator, you must calculate the cubic footage of your shower space and adjust for wall materials like marble or glass. Our online sizing calculator can assist you in finding the perfect kilowatt rating.